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Should you have any issues or questions, please don’t hesitate to get in touch with our support team. We commit to replying to your message within 24 hours.
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Shipping Policy
At MISSLO, we aim to deliver your order as quickly as possible. The estimated shipping/delivery time is within 7 business days. Delivery may take slightly longer due to carrier delays, weather, customs, or remote destinations. Once your order has shipped, you will receive a tracking number by email. If you have any questions about your shipment, please contact us at support@misslo24.net
Tariff clarification
For all cross-border international orders placed on our website, all applicable import duties, ariffs and customs-related fees shall be borneby our company. Customers will not be required to pay any additional customs-related charges upon delivery. The total checkout priceincludes all cross-border shipping costs and applicable customs fees
US importer: Shenzhen Ognet Trading Co., Ltd
Address: CWH+KDI3007, 4061 East Francis Street ontario CA 91761, 9496156533
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Return & Exchange Policy
We accept returns and exchanges within 7 days of delivery. To be eligible, items must be unused, in original condition and packaging, with proof of purchase. If the item has a quality issue (e.g., defective, damaged, or wrong item), please contact us within 7 days of delivery with photos or a short video. We will cover the return shipping cost and offer you a replacement or refund. For non-quality-related returns or exchanges, the customer is responsible for the return shipping cost. Refunds will be issued to the original payment method within [5–10] business days after we receive and inspect the returned item. Exchanges are subject to stock availability. To start a return or exchange, please contact us first at [support email].
Return Address: CWH+KDI3007, 4061 East Francis Street ontario CA 91761, 9496156533
Business Name: Shenzhen Ognet Trading Co., Ltd